- +33-04-67746785
- hotel.national.sete34200@gmail.com
- 2, Rue Pons de l'Hérault, 34200 Sète
General
Guests are required to accept and comply with these rules and regulations, which apply to all persons staying at the hotel.
A valid photo ID must be presented upon arrival. Failure to provide valid identification may result in the cancellation of the reservation.
The hotel reserves the right to refuse admission in the following cases:
Inappropriate, untidy or face-concealing clothing (in accordance with French Law No. 2010-1192 of 11 October 2010).
Noisy, violent, disrespectful or intoxicated behaviour.
Appropriate attire is required at all times in the hotel’s public areas.
Reservations are strictly personal and non-transferable.
Guests are expected to treat all hotel staff with courtesy and respect.
Reception and Opening Hours
Reception is open from 7:00 a.m. to 9:00 p.m.
Check-in: from 3:00 p.m. to 9:00 p.m.
Check-out: before 11:00 a.m.
After 11:30 a.m., any luggage or personal belongings left in the room will be removed and stored at the reception desk.
Keys and Access
Room keys are personal and must be returned upon departure.
In the event of loss, guests must inform the reception immediately. A replacement fee may be charged.
Guests must keep the hotel’s access code with them after 8:00 p.m. to enter the building.
Any person who is not registered as a guest must obtain permission from the reception before entering any area of the hotel.
Liability
Any damage caused to the hotel, whether intentional or accidental, will be charged to the guest responsible.
The hotel accepts no responsibility for the loss, theft or damage of valuables belonging to guests.
Prohibited Activities
Smoking is strictly prohibited in guest rooms and all public areas of the hotel (Article L.3512-7 of the French Public Health Code). Failure to comply may result in additional charges.
The use of electrical or gas-powered cooking appliances (such as hot plates, portable stoves, etc.) is strictly prohibited.
The possession or use of dangerous or illegal substances or objects is strictly prohibited.
Running, jumping, shouting, throwing objects, or hanging laundry from balconies or windows is not permitted.
Taking photographs or videos of other guests or hotel staff without their consent is strictly prohibited.
Pets
Pets are not permitted in the hotel.
Noise and Respect for Quiet Hours
Guests are kindly requested to observe quiet hours between 10:00 p.m. and 8:00 a.m.
Any excessive noise or disturbance may result in immediate eviction from the hotel, in accordance with Articles R.1334-30 and R.1334-31 of the French Public Health Code.
Safety and Fire Regulations
The hotel is protected by a video surveillance system in accordance with Articles L251-1 to L255-2 of the French Internal Security Code.
Guests must comply with all safety instructions at all times.
Any misuse, tampering with, or fraudulent activation of the hotel’s safety or fire protection equipment is strictly prohibited. A minimum charge of €300 will be applied for any unjustified activation or misuse.
Bicycles and Electric Scooters
Bicycles and electric scooters are strictly prohibited inside guest rooms.
A secure storage area is available for €5 per day, including for electric scooters.
Vehicles must be parked no later than 8:00 p.m. and may not be moved until the following day unless authorised by the hotel.
Payments for Goods and Services
All goods purchased and services provided by the hotel must be paid for before they are consumed or used.
Let’s Protect Our Environment
We are fortunate to enjoy an exceptional natural environment, and we invite you to help us preserve it.
Please switch off the heating or air conditioning when leaving your room or whenever a window is open.
Turn off the lights when leaving your room, and unplug or switch off any electrical devices that are charging.
Help us reduce unnecessary linen changes. To minimise our environmental impact, bed linen is not changed every day (unless necessary, of course). Towels will be replaced only when they are left in the shower tray or bathtub.
Water is one of our planet’s most precious resources. Please avoid letting it run unnecessarily and make sure taps are fully turned off after use.
If you notice a leak or any maintenance issue, please report it to the reception as soon as possible.
Thank you for helping us protect our environment and promote more sustainable tourism.
